Questions people ask
Short answers about buying, selling, money and safety.
Buying a site
Do I need to know how to code?
No. You choose a site and give us your domain. The seller deploys it and shows you how to change text and images.
Who owns the domain?
You do. The domain is registered in your name, and you can move it any time.
How long does it take?
Between 1 and 3 days from payment to a live site. An express option (24 hours) is available for an extra fee at checkout.
Can I change how it looks?
Yes. Ask the seller who built it. Brand swaps, extra pages and custom features have a fixed price that you pay into escrow before work starts.
Money and safety
What if the site does not match the demo?
Don't accept it. Open a dispute and our team reviews the delivery log, messages and the live site. If it doesn't match the listing, you get a refund.
Can I get a refund after I accept?
Accepting makes the order final, so check carefully during your 48-hour review. Problems with security, copyright or a site that stops working are still covered by our bug-fix guarantee for 7 days.
When do I get the source files?
As soon as your payment is in escrow, through a private download link that expires after 24 hours (you can ask for a new one). Sometimes a short safety check comes first. Your payment still goes to the seller only after you accept.
Why can't we chat or pay outside SellOnBay?
Payments made outside are not protected. Messages with emails, phone numbers or outside payment requests are blocked, and repeat attempts can end in a ban.
Selling a site
How do sellers get paid?
Every week we pay out all earnings that have been accepted for at least 7 days. You choose a bank transfer or Payoneer.
What does SellOnBay charge?
We keep 22% (30% under $20) of each sale and 20% of custom, extra and trial work. Buyers pay no service fee. Domains and hosting are optional extras.
Can I sell the same site again and again?
Yes, that is the idea. Each buyer gets a personal license and you keep ownership. Buyers may not resell or copy it.
How are listings checked?
We check for copied content, look at your files and make sure the demo works, and reply within 24 hours.
Still stuck? See how it works .